Returns, Refund & Cancellation Policy

At Rooh by Mannsi, we strive to deliver only the best quality products and a smooth shopping experience. Please take a moment to go through our Returns, Refund, and Cancellation Policy before placing your order.

Return Policy

  • Products under the categories of cosmetics, crystals,  and nutraceuticals are strictly non-returnable.

  • Returns or exchanges will only be accepted if:

    • The product received is defective, damaged, or incorrect

  • We do not accept returns/exchanges for:

    • Disliking the product after purchase

    • Minor flaws or issues with packaging

    • Slight color variations due to display differences

    • Minor size differences

  • Please check our products carefully before ordering, as  returns/exchanges will not be accepted.

Refund Policy

  • Refunds/replacements will be processed only for:

    • Products that are out of stock

    • Products that are damaged or incorrectly delivered

  • Complaints must be raised within 7 days of delivery.

  • If you do not receive your shipment within 15 days from the order date, you may claim a full refund.

  • Approved refunds are processed within 7 working days. The credited amount reflects within 10-12 working days.

Refund Mode:

  • For prepaid orders (Credit Card, Debit Card, Net Banking), refunds will be credited back to the original payment method within 5–7 working days.

  • For COD orders, customers must provide bank account details for refund initiation.

Unboxing Video Requirement

  • To raise concerns of damage, missing items, or incorrect products, an unboxing video is mandatory.

  • The video must clearly show the parcel being opened from its sealed state.

  • Without an unboxing video, we may not be able to process your claim.

Cancellation Policy

  • Once placed, orders cannot be cancelled.

  • We Reserve the right to cancel order of anyone under any condition without informing the customer

  • However, you may request:

    • An addition to your order, or

    • An exchange for another product of the same value,
      provided your order is still under pending pickup.

Customer Support

For any further queries, please reach us at:
📧 contact@mannsi.com